1. Go to downforeveryoneorjustme.com and enter your website address. If the response is "It's just you.", it is likely that your IP address has been blocked.
IP address blocking is done as a security measure, to prevent hacking attacks on your hosting account and other services like email. If the firewall detects suspicious activity, then it will automatically block IP addresses to thwart a potential attack. IP addresses may be blocked for any of the following reasons:
- Multiple attempts to login to your cPanel or email using incorrect login credentials
- Sending or receiving of large volumes of email
- Attempts to publish via FTP or SFTP using incorrect credentials
The system does a good job of protecting your hosting account. On occasion however, it may block your own IP address and prevent you from accessing your hosting account and other services like email. Typically you will find that when you try to access your website, it will time out and that your email program seems to be trying to fetch emails, but it takes forever.
If you think your IP address has been blocked, please go to www.whatismyipaddress.com and note down your IP address. Contact support with your IP address and ask us to unblock it. Alternatively, try rebooting your router (possibly several times) until you have been allocated a new IP address. Once you have been unblocked, you should be able to access your website again.
3. If there appears to be no network problem, please contact Support and we'll do our best to resolve the problem swiftly.
