SpamExperts Strike
Log into your cPanel at www.yourdomain.co.uk/cpanel with the username and password you were given when your account was set up. If you have lost or forgotten these, please open a support ticket.
Scroll down to the Email section of the cPanel and click on SpamExperts.
Click on Login, next to your domain. On the Strike dashboard, click on Filter settings.
Log into your cPanel at www.yourdomain.co.uk/cpanel with the username and password you were given when your account was set up. If you have lost or forgotten these, please open a support ticket.
Scroll down to the Email section of the cPanel and click on SpamExperts.
Click on Login, next to your domain. On the Strike dashboard, click on Filter settings.
The settings for each domain can be customised as follows.
- Quarantine enabled: If you disable the quarantine system, emails detected as spam will not be kept in the quarantine system but will be delivered to your email server. The spam will be delivered to your mailbox and will include X-Spam headers that your email client can use to filter your email locally, if desired.
- Quarantine threshold: The lower the score, the more likely it is that messages will be classed as spam.
If you think an important email has got trapped by the spam filter, you may find it in the Spam quarantine folder within Strike. If you find it there and would like to release it, just click on the arrow to the left of the email and click "Release" or "Release and Whitelist" if you would like to receive future emails from that sender.
If spam emails are getting through no matter what settings you use, you can train Strike to recognise spam emails by saving the spam email as a .eml file and uploading it to the Train spam folder within Strike.
