What is the process for setting up a website?
Initially we ask you to fill in a detailed questionnaire, which will give us a good idea of what you like and what your requirements are. Our standard fee for a sole trader counselling or therapy website is £350, but if your requirements are more complex, we will quote accordingly.
We will issue an invoice for a deposit of £100 which may be paid by debit or credit card (through Paypal) or BACS transfer. Once payment has been received, we will start work on your site. We will collaborate with you throughout the process, mostly by email, to achieve a website you’re happy with.
After final checks and tests your site will go live. Final payment is due 4 weeks after we have agreed to work together, or on completion of the website, whichever comes first.
Who provides the content for the site?
You are responsible for providing content for your site and for ensuring the content is original and does not infringe any copyright laws or any other law. We set up your website initially with the content you provide, then you are responsible for keeping it updated. It is helpful to have most of your content before we start work.
Why do you take a deposit?
When we agree to build a website for your counselling or therapy business, we immediately commence groundwork on your site. This entails registering your domain name, setting up the framework for your site and sourcing imagery and artwork. The deposit is non-refundable.
What does the monthly hosting cover?
We monitor and maintain your website to ensure it is secure and up to date. We also keep your website and email services up and running.
Hosting fees are payable by BACS, PayPal, Direct Debit or standing order, and are payable monthly, quarterly or annually.
Who is my domain name registered to?
Your domain name is registered by us with your name or your company’s name listed as the legal registrant. This means your domain name is under your control for as long as you pay the renewal fees.
How long is my domain name registered for?
Generally .co.uk website names are valid for 1 year. The cost of renewing is currently £7.99.
Are there any other charges?
From time to time you may require new functionality or enhancements to your website which involve technical expertise. In this case we will always quote in advance and only commence work on your approval.
We provide support via a manual and video tutorials. In addition, personal support is free for the first 6 weeks after your site goes live. After that, the charge for support is £20 per half hour. We may choose to waive this charge if your query is very small.
How long is the contract?
Your hosting is on a rolling monthly contract. If you decide to shut down or move your site to another host for any reason, please just give us 30 days’ notice. Renewal fees already paid are non-refundable.